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San Fernando Business Journal
talks with On-Site CEO, Gail Solomon
On-Site Laser Medic Considers Itself Customer Caregiver
By Mark Madler
San Fernando Valley Business Journal Staff
On-Site LaserMedic Corp. has many big, nationally known clients for which it provides managed printing services. But it is the smaller clients that chief executive Gail Solomon has a soft spot for; the clients that helped get the business going when she and business partner Ellen Dee started in 1992.
“When they are down I want to get them up and running,” Solomon said in her Chatsworth office.
Hardware is of less interest to Solomon and the employees at On-Site as much as assuring companies they are getting the most of their printers. This they do with a detailed assessment of all the devices a company uses and with sophisticated software that notifies the On-Site call center of problems ranging from low toner to a complete breakdown.
The “Medic” part of the company gets taken seriously… DOWNLOAD ENTIRE ARTICLE
On-Site LaserMedic Partners with…
October 1, 2008
We are proud to announce On-site LaserMedic Corporation’s ten plus years servicing the Los Angeles County Bar Association, has now grown into a wonderful partnership that LACBA members can take advantage of. Our standing as a solution provider for laser printer service & repair customers has made us #1 for the past almost twenty years.
As an Affinity Partner, On-Site will be offering special discounts on services and consumables to all LACBA members. On-site will continue delivering strategic solutions and cost savings.
NOTE: (Our reputation in customer service garners a 96% approval rating from Dunn and Bradstreet.)
Now law firms can experience On-Site’s reputation of ethics and integrity, and start getting control of their un-managed print environments. On-Site’s Managed Print Solution (MPS) gives CEO’s, CFO’s, and CIO’s, answers to critical questions that directly affect their bottom line:
- How many printers, copiers and fax machines do you have?
- Are they being used at or near capacity?
- How often and for how long are they out of service?
- How old are they?
- What is the cost per page associated with each device?
- What is the total cost of ownership associated with each device?
Knowing the answers to these questions gives firms the power to extend the life of document output devices, optimize device placements, and increase uptime – which can cut printing costs by up to 30%!
“Our Commitment to Bringing Brilliance to a Boring Industry”:
- Proactive problem solving.
- Proactive consumable management.
- Capacity management.
- Standardized service levels.
- Efficient fleet management and cost per page savings.
On-Site also offers third party articles of up-to-date information in the areas of document output trends and going green. It is our hope that these articles will assist decision makers in streamlining and managing costs.
Please take a moment to visit our website or call to set a free assessment.
To speak to an On-Site representative, please call:
Los Angeles Corporate Offices: 888-986-9111 and mention you are a LACBA member
2009 MPS Decision Makers Summit
Published by Ken Stewart under MPS
Would you like to benefit from the experience of other Managed Print Service (MPS) decision makers? Imagine the insight you will gain could gain from speaking to decision makers who have years of MPS experience under their belt. The MPS Decision Makers Summit meets the critical need for an unbiased, decision maker based forum for sharing tips, techniques, war stories, and practical advice on implementing MPS programs. This intense two day summit will address the following topics:
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Best practices in negotiating MPS contracts - A user panel.
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Applying MPS in Small Business settings.
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Addressing corporate culture as part of the MPS program.
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Moving from optimization to business process improvement.
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Case studies - how they did it, what did and didn’t work.
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MPS best practices - learn from the pros.
The conference offers two days of best practices presentations, panel discussions, and insights which will provide you with the knowledge you need to make your engagement a success. Early bird registration ($795) is now open.
The Event:
2009 MPS Decision Makers Summit
San Antonio, Texas
April 26-28, 2009
Register Online
Laser jets vs. Ink jets in the office space
Less reliable, they are a true case for the razor blade business model. Buy a cheap device, make an up front cheap supply with a high turn over rate and sell more supplies. The initial perception on cost seems to be inexpensive when in reality it is much greater.
Consider the price of personal inkjet supplies: the cartridges hold about an ounce of ink and sell for about $30 each. There are 128 ounces in a gallon, so the ink in your inkjet cartridges actually has an equivalent cost of about $3,900 per gallon.
With all costs figured in, each document page printed on a typical laser printer costs from 2 cents a page to 5 cents; on an inkjet, the cost per page can run from 5 to 10 cents. Adding color can make these costs 3-5 times greater.
Other thoughts:
Why laser jets? If image permanence is important and you expect your documents to be exposed to damaging elements like sunlight and rain, demanding work environments, lasers, are often the best choice. Color laser printers now perform at speeds comparable to monochrome printers, they’re reliable, and they’re an economical choice for network printing.
Duty cycles–the percentage of time a printer is actively in use–are another issue. By choosing a printer that exceeds your current production needs, you can minimize maintenance requirements, an especially useful edge for small businesses that don’t have a dedicated IT staff.
Laser printers generally have more options for additional features, such as multiple high-volume paper trays, duplexing capabilities, and complex finishing features.
For a lot of businesses, even small ones, a mix of laser and ink printers makes the most sense. Some smaller businesses that don’t have huge printing loads do well with a couple of inkjets, but for businesses with heavier printing requirements such as long text documents, a few inkjets, if any, combined with a centralized laser for bigger jobs makes more sense and is more cost effective.
Managed Print Solutions: Taking toner costs out of the equation.
ARTICLE: Document Output Trends
ARTICLE: CEO Corner-MPS
ARTICLE: 2008 CIO Agenda
HP Quietly Suspends Web Jetadmin Plug-in Program
August 11, 2008 - With the release of Web Jetadmin 10 last year, HP quietly suspended the device plug-in development program that many third-party manufacturers (including Canon, Lexmark, Xerox and others) participated in to make their devices more fully compliant with HP’s popular network device management platform.
An HP spokesperson declined to elaborate on the fate of the plug-in program, other than to say that, “HP has discontinued the Competitor Plug-in program that provides new, non-HP printer and MFP device support for HP Web Jetadmin software. HP is in the process of defining a new program. At this time, there aren’t any additional details to share about the new program.” HP did note that multi-vendor device support remains important to some of its customers, and that HP Web Jetadmin continues to manage existing, supported non-HP devices.
But for new printers and MFPs, Web Jetadmin—like most other management utilities—will only allow administrators to monitor and manage settings available in the third-party devices’ public MIB (Management Information Base), not the more complete status information typically contained in the private MIB (for example, detailed meters), which was available with plug-ins.
Device makers BLI contacted were hesitant to speak on the record about the previous development program. BLI had heard unconfirmed rumblings that the price HP was charging for third-party device makers to participate in the program was “going up by a factor of 8x,” and that some device makers were rethinking their participation.
This article was originally posted at Buyers Lab.
Excerpts from the Photizo Group
North America MPS Tracker ™ Study
The Managed Print Services market is changing dramatically
both in terms of how decisions are being made, and which
vendors are being selected for MPS agreements. Quarterly
results from Photizo Group’s North America MPS Tracker™
study (part of the MPS Advisory Service) indicate that the
MPS market is changing dramatically. For example, the study
shows that decision making for MPS agreements is driven
by the IT organization over 60% of the time. In many cases,
the traditional copier decision makers (purchasing, facilities
management, and operations) are ‘losing out’ in the internal
struggle to control the hard copy device fleet (the collective
group of copiers, printers, and MFP’s which reside in most
organizations).
Managed Print Solutions: Taking toner costs out of the equation.
ARTICLE: Document Output Trends
ARTICLE: CEO Corner-MPS
ARTICLE: 2008 CIO Agenda
by John Manley · Parts Now! · February 1, 2008
If you’ve ever worked with tools you know the importance of having the correct tool to do the job that needs to be done. The right fit can make all the difference. When it comes to finding the right managed print solutions vendor, choosing the right IT fit is just as important. It can mean the difference between a smooth transition and implementation or costly missteps, both in terms of money and time. And, in a market that is moving swiftly toward managed print solutions, losing time means losing clients. Following are some tips from my experience having worked with IT teams across the country at dealerships large and small on how to find the right (f)IT for your organization.
Would you buy lumber from a software company?
Absolutely not! And, by the same token, not every print solutions vendor offers the right print management solution for you. They may have software that ranges from document management to print management, but buyer beware as this vendor may not be an expert in your specific print solutions needs. Just like the mega store promises to have something for everyone, many vendors also claim to “have it all.” The reality is, their broad research and development expertise simply may not support your very specific cost-reduction need. The bells and whistles from other software products do not make for a better print management solution. In fact, it might just overcomplicate what is essentially a simple problem/solution equation.
Managed Print Solutions: Taking toner costs out of the equation.
ARTICLE: Document Output Trends
ARTICLE: CEO Corner-MPS
ARTICLE: 2008 CIO Agenda
Price Increase Announcement – HP Laser Jet Cartridges
August 1, 2008
As of September 1, 2008, HP is increasing the list prices on all Mono and Color LaserJet Print Cartridges.
As of HP’s normal portfolio management, the company regularly reviews pricing. In response to rising production and supply chain costs, HP is now adjusting the price of HP LaserJet toner cartridges by (5%) percent. This price increase will affect a total of 156 products.
NOTE: The following cartridges had their prices recently increased and will be excluded from the September 1st 5% price increase: 92274A, C3903A, C4092A, C3909A, C3909X, C3906A, C3906AG, 92298A and 92298X.
Managed Print Solutions: Taking toner costs out of the equation.
ARTICLE: Document Output Trends
ARTICLE: CEO Corner-MPS
ARTICLE: 2008 CIO Agenda
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